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FAQ'S

Find Answers to the most common questions about our jewellery, orders & services

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1. How long does delivery take?

Orders are typically delivered within 3–7 business days across India. Delivery time may vary depending on your location. Once your order is shipped, you will receive a tracking link via SMS or email.

2. Do you offer Cash on Delivery (COD)?

Yes. Cash on Delivery (COD) is available for most serviceable locations across India. COD availability will be confirmed during checkout.

3. Can I track my order?

Yes. After your order is dispatched, you'll receive a tracking number and tracking link via SMS or email to monitor your shipment in real time.

4. What if I receive a damaged or incorrect product?

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. An unboxing video is required for verification. After approval, we'll arrange a replacement or refund according to our Return Policy.

5. Are your jewellery products high quality?

Yes. We offer premium-quality jewellery crafted with attention to detail, elegant designs, and durable finishes for everyday wear and special occasions.

6. What payment methods do you accept?

We accept UPI, Credit Cards, Debit Cards, Net Banking, Wallets, and Cash on Delivery (COD) for eligible orders.

7. Can I cancel my order?

Yes. Orders can be cancelled before they are shipped. Once dispatched, cancellations may not be possible.

8. Do you deliver across India?

Yes. We provide Pan India Delivery, covering most cities and towns through trusted courier partners.

9. How can I contact Royal Jewellery?

You can reach our customer support through the Contact Us page, email, WhatsApp, or phone. We're happy to assist you with orders, products, and any other questions.

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